Information Technology Services

Request Services and Tech Support for Pace IT Systems and Related User Accounts.

Select a category and service below to submit a ticket.

Need more help? You can also contact us via telephone or email:

Telephone: 914-773-3333
Toll Free (within U.S.A. only): 1-855-722-3487
E-mail: pacehelpdesk@pace.edu

To check reported system issues and outages, please visit: STATUS.PACE.EDU

Categories (13)

Academic Tools

Adobe Sign, Blue Course Evaluations, Digital Measures, Digital Remix/Storytelling, EndNote, ePortfolio, Panopto, PollEverywhere, Qualtrics Survey Tool, Respondus, VoiceThread, etc.
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Account, Password, Duo MFA, or General Inquiry

MyPace Account, Password, Lockouts, Duo Multifactor Authentication (MFA), Name Change/Correction, and Pace Directory.
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Administrative Services & Application Development

Application Development, Banner Admin, Data Warehouse, Policy Library, Report Requests, Change Management
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Classes LMS & Zoom Support

Course Setup/How-To Support, Qwickly Attendance Tool,
Teaching Assistant, Turnitin Assignment, and Zoom Support.
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Computers, Printers/Copiers, Mobile Devices, & IT Quotes

Computer Performance Issues, Computer Labs, Equipment Setups/Moves/Disposal, ITQuotes, University Replacement
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Educational Media & A/V Equipment for Events

Classroom Equipment/Technology and Audio/Visual Equipment Setups for Events
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Email & Office 365

Email Access for Individual, Departmental, or Group Distribution Lists and Listservs.
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File Shares, Servers, SharePoint, & Teams

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Information Security

Submit General Inquiry, Request Consultation/Training, or Report Spam/Phishing or IT Security Issue
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Internet, Network, & VPN

Network Connections, Remote Desktop, Virtual Private Networking (VPN), Wired/Wireless Internet (PACE-WIFI, PACE-GUEST)
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Pace Portal, Mobile Apps, Websites, & EduBlogs

Content/Link Updates for Pace Portal and Websites, Account Creation for EduBlogs and Webpage.pace.edu
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Telephone, Fax, Call Center, & Cable TV

Administrative Telephones, Voicemail, Call Centers, LanFax, Residence Hall Cable TV

Note: Cable TV service for Pace residents in individual rooms has been discontinued. It is only available in lounges and commons areas. For any questions, please see the Residential Life staff.
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ITS Project Requests

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