Computer Lab Remote Access


Information Technology Services (ITS) has enabled select computer lab workstations and their installed software for remote access. Remote workstations are subject to availability and only free workstations will appear in the remote access menu. Each remote workstation under the “ITS Remote Lab” section includes all standard ITS Computer Lab Software for Windows 10 as well as the Adobe Creative Cloud suite.

  • You must be enrolled in Multifactor Authentication (MFA), aka Two-Factor Authentication (2FA), via the Duo Mobile App on your smartphone. To learn more and to enroll please visit: Duo Multifactor Authentication (MFA).
  • If you are using a Mac computer, you must download and install Microsoft Remote Desktop from the App Store found here: Microsoft Remote Desktop.
  • Please remember to SIGN OUT at the conclusion of your remote session.

This article is divided into different sections. Please click on the desired link to jump to that section:


Remote Access to Computer Lab

  1. Go to
  2. Find and select an available computer from one of the two Computer Labs listed
    Computer Labs
    • Only available computers will be visible on the list.  If in use, they will not show.
    • The Adobe Creative Cloud suite are available on remote computers found under the Remote Adobe Creative Cloud (General Access Lab) group
  3. Click Connect button next to an available computer
  4. In the image that pops up, click Download button
  5. Open the downloaded file to start Microsoft Remote Desktop
  6. Click below on the Operating System you are using
  • Click Connect 
    Publisher Can't be Identified
  • Type your pace\username (e.g. pace\ab12345n) and password
  • Click OK 
    OK Button
    • Note: If you are having issues with typing your credentials, follow the steps below:
      • Click More choices
        More Choices
      • Click Use a different account
        Different Account
      • Type your pace\username (e.g. pace\ab12345n) and password
        Pace Credntials
      • Click OK


  • Note: Mac users must have already downloaded the Microsoft Remote Desktop app listed in the Prerequisites section of this page.
  1. Type your pace\username (e.g. pace\ab12345c) and password 
  2. Click Continue
  3. Click Continue
  4. You will receive a push notification from Duo Mobile app on your smartphone. Tap Approve
    Duo Approve Option
    • Note: You must be enrolled in Duo Multifactor Authentication (MFA) to receive this notification.
  5. You will then be connected remotely to the lab computer
  • Note: Please remember to SIGN OUT at the conclusion of your remote session. If you are idle for 10 minutes with no activity during your remote session, you will automatically be signed out.
    Lab Computer

Signing Out

  1. Click  Windows Start icon
  2. Click  profile icon
  3. Click Sign out 
    Sign Out

Useful Resources