Introduction
Faculty, staff, and students can enroll one or more Apple, Android, and Windows mobile devices (smartphones, tablets) for Duo Multifactor Authentication (MFA). The instructions below apply to first-time device enrollment.
- If you already have at least one device enrolled, but would like to add or make changes, please go to Manage Duo MFA Your Devices article for further instructions.
- If you have more than one user account (e.g. student AND student employee... or, staff AND student) and you already have a mobile device enrolled under one of the accounts, you will need to contact the ITS Help Desk to get assistance adding the same mobile device to the second account.
- Please note, the steps below will not work for Temporary/contractor account holders. Instead, please follow the steps in the Duo (MFA): Initial Setup for Pace System article.
Requirements:
- Having the latest version of the Duo Mobile app on your mobile device.
- Ensure your device's operating system (e.g., Android, iOS) is up-to-date.
- Enable automatic time synchronization on your Android or iOS device settings before use.
- If you are outside the USA, check if your country is listed as restricted by Duo Security.
Instructions
If you have not yet enrolled a device in Duo, please follow the instructions below:
- Go to www.pace.edu/duo
- Type your Pace username and password in the fields and click Signin
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- Click Start setup
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- Select the type of device, Mobile phone or Tablet, and click Continue
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- If you are enrolling a phone, type ten-digit phone number
- Note: For international phone numbers, please select the country from the drop-down list and type your phone number
- Double-check your phone number, click the check box to confirm the number is correct, and click Continue
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- Select the type of device being enrolled and click Continue
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- If you have not yet installed the Duo Mobile app on the registered device:
- Go to your device's App Store and search for Duo Mobile
- Tap Get or Install and then Install or Accept to download the app
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- Once installed, click the I have Duo Mobile installed button to proceed
- Follow the instructions on the page to open the Duo Mobile app and scan the shown barcode
- Note: If you are following the enrollment instructions from the same device you are trying to activate Duo Mobile, please refer to the following alternative option link for more details: Email an Activation Link
- Click Continue to complete the process
- A confirmation message will display to say enrollment was successful
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Alternative Instructions for Emailing Activation Link
The optional instructions below are an alternative to step 10.
- Click on the Email me an activation link instead
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- Type your Pace email address and click Send email
- Note: You will receive an email from Duo Security (no-reply@duosecurity.com) to your Pace email account. Within the email message, there will be a link to activate your Duo Mobile app.
- Open the email from Duo Security on your registered device
- Click Open and your registered device will be redirected to the Duo Mobile app
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- In the Duo Mobile app, tap Pace University if the 6-digit passcode is not shown
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- Verify Pace University and six-digit passcode displays on the Duo Mobile app
- Note: The generated passcode can only be used once. To generate a new one, wait 30 seconds for duo to refresh a new passcode.