Introduction
Faculty, staff, and students can enroll one or more Apple, Android, and Windows mobile devices (smartphones, tablets) for Duo Multifactor Authentication (MFA). The instructions below apply to first-time device enrollment.
- If you already have at least one device enrolled, but would like to add or make changes, please go to Manage Your Devices article for further instructions.
- If you have more than one user account (e.g. student AND student employee... or, staff AND student) and you already have a mobile device enrolled under one of the accounts, you will need to contact the ITS Help Desk to get assistance adding the same mobile device to the second account.
- It is suggested to download the Duo Mobile app from your Google Play or Apple App Store prior to following the Duo enrollment instructions.
Instructions
If you have not yet enrolled a device in Duo, please follow the instructions below:
- Go to www.pace.edu/duo
- Type your Pace username and password in the fields and click Signin
![Pace Credentials](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=5a50b31e-4af4-4438-9750-6207874f7515.PNG)
- Click Start setup
![Start Setup](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=b1d45128-531a-4982-9d14-e0a193f2048a.PNG)
- Select the type of device, Mobile phone or Tablet, and click Continue
![Device Option](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=e315a2b0-5b7c-4d83-bfbd-a03e8dd1a383.PNG)
- If you are enrolling a phone, type ten-digit phone number
- Note: For international phone numbers, please select the country from the drop-down list and type your phone number
- Double-check your phone number, click the check box to confirm the number is correct, and click Continue
![Confirm Number](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=779f4976-df3e-4eb7-96d6-3c842bf57025.PNG)
- Select the type of device being enrolled and click Continue
![Device Selection](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=0d1bbecb-b048-4a80-b69a-9ac2b2ff538c.PNG)
- If you have not yet installed the Duo Mobile app on the registered device:
- Go to your device's App Store and search for Duo Mobile
- Tap Get or Install and then Install or Accept to download the app
![Install App](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=db992bbf-671e-40f0-aa1d-289fee832fb0.PNG)
- Once installed, click the I have Duo Mobile installed button to proceed
- Follow the instructions on the page to open the Duo Mobile app and scan the shown barcode
- Note: If you are following the enrollment instructions from the same device you are trying to activate Duo Mobile, please refer to the following alternative option link for more details: Email an Activation Link
- Click Continue to complete the process
- A confirmation message will display to say enrollment was successful
![Enrollment Success](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=261a9511-f31d-4964-889c-3ae535e81d19.PNG)
Alternative Instructions for Emailing Activation Link
The optional instructions below are an alternative to step 10.
- Click on the Email me an activation link instead
![Email Link](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=dd4b278b-36b6-4c2e-a0c3-66fa7d966767.PNG)
- Type your Pace email address and click Send email
- Note: You will receive an email from Duo Security (no-reply@duosecurity.com) to your Pace email account. Within the email message, there will be a link to activate your Duo Mobile app.
- Open the email from Duo Security on your registered device
- Click Open and your registered device will be redirected to the Duo Mobile app
![Open Duo Mobile](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=d8026398-7870-4a02-a444-b17798af2c52.png)
- Verify Pace University and six-digit passcode displays on the Duo Mobile app
- Note: The six-digit passcode shown above is an example. Use the
Refresh icon next to the passcode to generate a new one.