Introduction
Protected Pace systems are being transitioned to the new Duo Universal Prompt for multifactor authentication (MFA). This next-generation authentication prompt has a streamlined interface design with enhanced security features.
Below is a side-by-side image comparison of the Traditional and Universal prompts to showcase the different looks:
Duo Traditional Prompt |
Duo Universal Prompt |
![Duo Traditional Prompt](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=bc74da1f-2c5b-427d-9230-bbdb3a95eea5.jpg&beidInt=61) |
![Duo Universal Prompt](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=5c1d6173-5968-4427-8d98-1fd64d27af2f.png&beidInt=61) |
Instructions
When logging in to a Pace system that uses the Duo Universal Prompt, please follow the steps listed below to complete your multifactor authentication.
- Visit the login page for the desired Pace system and enter your Pace username and password, and click Log In.
- Note: Pace Email (email365.pace.edu) requires a Pace email address instead of the username
- You’ll be taken to the duosecurity.com/ authentication page momentarily to enter your Duo passcode.
- Note:
- By default, Duo will ask for the passcode from your Duo Mobile app. If you’re using a hardware token or entering Bypass codes, click the Other options link to select the appropriate source and enter the Duo passcode
- Instructions in retrieving the passcode from a Duo registered device can be found in the next step.
-
Open Duo Mobile app from your mobile device
![Duo App](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=f332aacd-5f20-4e28-9193-c92e9b017018.png&beidInt=61)
-
In the Duo Mobile app, tap Pace University if the 6-digit passcode is not shown
![Pace University](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=a0c74059-9db8-4ef8-ab8e-e63f1c953353.jpg&beidInt=61)
-
A passcode is generated from the Duo Mobile app as shown in the example below
![Duo Code](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=d1f33622-1b1e-43ca-b6a8-634732295f90.jpg&beidInt=61)
- Returning to the Pace system page, enter the Duo passcode as generated from your enrolled device (e.g. phone, tablet, or hardware token).
![Duo Passcode](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=5192e7b6-e848-4f48-858b-fde19ee5bb0e.png&beidInt=61)
- Click Verify button
- Note: Depending on your browser and/or version, you may see a Trust browser checkbox on the passcode screen which replaces step below.
- If prompted, click the Yes, trust browser button to skip the passcode entry step for a predetermined number of future logins when accessing the system using the same device and browser.
- Note: We recommend you click No, do not trust browser when using a shared or public device.
![Trust the Browser](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=c74124d2-ce8e-492f-a255-1ad0abd75caa.png&beidInt=61)
- Upon successful authentication, you’ll be logged into the system.
![Successful Authentication](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=cb048b84-a6ee-4d53-9793-a9c4b8fa974d.png&beidInt=61)