Pace Portal

Introduction

You use Pace Portal to access information about your courses, accounts, financial aid, registration, grades, pay advice, tax forms, personal information, course rosters, faculty resources and much more! In addition, the Portal gives you access to Pace activities, events, and news.

Note: If you are a first-time user and have never logged into your Pace Portal account, you will need to activate your account and set up your password first, before proceeding with the steps below.  You'll also need to be enrolled in Duo Multifactor Authentication (MFA).  To enroll, please review the Duo (MFA): First Device Enrollment article.

Instructions

Provided below are step-by-step instructions for logging in to Pace Portal.

1. Go to https://portal.pace.edu
2. Log in with your Pace username (e.g. jd12345n) and Pace password
   
3. Click LOGIN
   
   • Note: Duo Multifactor Authentication (MFA) Passcode Requirement
     • Faculty, staff, contractors, and students will be prompted to enter an additional passcode to complete their 2-factor authentication to gain entry into Pace Portal. To enroll a device for the first time, please visit Duo (MFA): First Device Enrollment article.
     • Please see additional instructions in using Duo prompt below.
        
4. You will be directed to the Pace Portal Home page
   
    

Instructions for faculty, staff, contractors, and students who have enrolled in Duo MFA:

All faculty, staff, contractors, and students are required to use Duo 2-factor authentication. To enroll your device for the first time, please visit Duo (MFA): Initial Setup for Protected Pace System article.

1. You will be prompted to enter your Duo passcode
   
   • Note:
     • Instructions in retrieving the passcode from a Duo registered device can be found in the next step.
     • Users with multiple Duo registered devices can select from the Device drop down menu to specify the device where the passcode number is being generated from.
        
2. Open Duo Mobile app from your mobile device
   
   • Note: Users with a Duo hardware token can turn the device ON by pressing the green button and skip to step 5.
      
3. In the Duo Mobile app, tap Pace University if the 6-digit passcode is not shown
   
4. A passcode is generated from the Duo Mobile app as shown in the example below
   
   • Note: The generated passcode can only be used once. To generate a new one, wait 30 seconds for Duo to refresh a new passcode. 
      
5. Returning to the Pace Portal page, enter in the 6-digit passcode generated from the Duo Mobile app or hardware token and click Verify
   
6. Click Yes, this is my device button
   
   • Note: Depending on your browser and/or version, you may see a Trust browser checkbox on the passcode screen which replaces step below.
      
7. If prompted, click the Yes, trust browser button to skip the passcode entry step for a predetermined number of future logins when accessing the system using the same device and browser.
   
   •  Note: We recommend you click No, do not trust browser when using a shared or public device.
      
8. You will then be directed to the Pace Portal Home page
   
    

For further assistance to obtain technical assistance from an ITS representative, please use the following means:

• Submit a Help Desk Ticket
• Call the ITS Help Desk at 914-773-3333 or toll free (within U.S.A. only) at 1-855-722-3487
• Email the ITS Help Desk at pacehelpdesk@pace.edu  
• Visit a Tech Zone or Computer Resource Center Walk-In Center for assistance

Note: We strongly recommend that you call the ITS Help Desk first for assistance, or if you need to make a walk-in appointment with a technician.