Introduction
Pace alumni will retain access to their email for 12 months after their last class ends, at which point access will expire. To locate your Pace username and email address, please refer to the Pace Online Directory Lookup article.
To receive technical assistance from an ITS representative, please use one of the following methods:
For information about on campus library/computer-lab access, printing, or other alumni resources, please visit the following links:
Instructions
Accessing Pace Email
- Navigate to outlook.com/owa/pace.edu
- Enter your full Pace email address in the Sign in field and click Next
![Sign In](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=dd630bfb-47d8-4a54-b3a5-7550e09e10eb.png)
- Enter your Pace password into the Password field and click Sign in
![Enter Password](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=25430bde-cd2b-44c0-b8af-3aac68bf2d90.png)
- You'll be prompted to enter a 6-digit passcode generated from the Duo Mobile app
- Note:
- Alumni are required to use Duo MFA 2-factor authentication.
- Users with multiple Duo registered devices can select from the Other options to specify the device where the passcode number is being generated from.
- Open Duo Mobile app from your mobile device
- Note: Users with a Duo hardware token can turn the device ON by pressing the green button and skip to step 8.
-
In the Duo Mobile app, tap Pace University if the 6-digit passcode is not shown
![Pace University](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=a0c74059-9db8-4ef8-ab8e-e63f1c953353.jpg&beidInt=61)
-
A passcode is generated from the Duo Mobile app as shown in the example below
![](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=a7f9dca5-adfc-4157-b329-cf132e4b74e2.jpg&beidInt=61)
- Returning to the Pace system page, enter the Duo passcode as generated from your enrolled device (e.g. phone, tablet, or hardware token).
![Duo Passcode](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=5192e7b6-e848-4f48-858b-fde19ee5bb0e.png&beidInt=61)
- Click Verify button
- Note: Depending on your browser and/or version, you may see a Trust browser checkbox on the passcode screen which replaces step below.
- If prompted, click the Yes, trust browser button to skip the passcode entry step for a predetermined number of future logins when accessing the system using the same device and browser.
- Note: We recommend you click No, do not trust browser when using a shared or public device.
![Trust the Browser](https://helpdesk.pace.edu/TDPortal/Images/Viewer?fileName=c74124d2-ce8e-492f-a255-1ad0abd75caa.png&beidInt=61)