Alumni Email

Introduction

Pace alumni will retain access to their email for 12 months after their last class ends, at which point access will expire.

Note: To locate your Pace username and email address, please refer to the Pace Online Directory Lookup article.

Instructions

Accessing Pace Email

1. Navigate to outlook.com/owa/pace.edu
2. Enter your full Pace email address in the Sign in field and click Next
   
3. Enter your Pace password into the Password field and click Sign in
   
4. You'll be prompted to enter a 6-digit passcode generated from the Duo Mobile app
   
   • Note:
     • Alumni are required to use Duo MFA 2-factor authentication.
     • Users with multiple Duo registered devices can select from the Other options to specify the device where the passcode number is being generated from.
        
5. Open Duo Mobile app from your mobile device
   
   • Note: Users with a Duo hardware token can turn the device ON by pressing the green button and skip to step 8.

6. In the Duo Mobile app, tap Pace University if the 6-digit passcode is not shown
   

7. A passcode is generated from the Duo Mobile app as shown in the example below
   

   • Note: The generated passcode can only be used once. To generate a new one, wait 30 seconds for duo to refresh a new passcode.

8. Returning to the Pace system page, enter the Duo passcode as generated from your enrolled device (e.g. phone, tablet, or hardware token).
   
    
9. Click Verify button
   
   • Note: Depending on your browser and/or version, you may see a Trust browser checkbox on the passcode screen which replaces step below.
      
10. If prompted, click the Yes, trust browser button to skip the passcode entry step for a predetermined number of future logins when accessing the system using the same device and browser.
    • Note: We recommend you click No, do not trust browser when using a shared or public device.
      
       

For further assistance to obtain technical assistance from an ITS representative, please use the following means:

• Log on to the ITS Help Desk and submit a request
• Call the ITS Help Desk at 914-773-3333 or toll free (within U.S.A. only) at 1-855-722-3487.
• Email the ITS Help Desk at pacehelpdesk@pace.edu  
• Visit a Tech Zone or Computer Resource Center Walk-In Center for assistance.
• For more information, visit the Help Desk Contact Information page.