Exchange Online: Email Access

Introduction

Communicate with your fellow students, professors, friends, and family; and keep your schedule organized by using the email and calendar system.

To locate your Pace username and email address, please refer to the Pace Online Directory Lookup article. A Pace account requires account activation prior to use.

For instructions to access the Pace email via a mobile device, please refer to the Email Account Setup for Mobile Devices article.

Instructions

Exchange Online Pace Emails Access

1. Navigate to email365.pace.edu
2. Enter your full Pace email address in the Sign in field and click Next
   
3. Enter your Pace password into the Password field and click Sign in
   

Instructions for faculty, staff, contractors, and students who have enrolled in Duo MFA:

All faculty, staff, contractors, and students are required to use Duo 2-factor authentication. To enroll your device for the first time, please visit Duo (MFA): Initial Setup for Protected Pace System article.

1. You will be prompted to enter your Duo passcode
   
   • Note:
     • Instructions for retrieving the passcode from a Duo registered device can be found in the next step.
     • Users with multiple Duo registered devices can select from the Device drop down menu to specify the device where the passcode number is being generated from.
        
2. Open Duo Mobile app from your mobile device
   
   • Note: Users with a Duo hardware token can turn the device ON by pressing the green button and skip to step 6.
      
3. In the Duo Mobile app, tap Pace University if the 6-digit passcode is not shown
   
4. A passcode is generated from the Duo Mobile app as shown in the example below
   
   • Note: The generated passcode can only be used once. To generate a new one, wait 30 seconds for duo to refresh a new passcode. 
      
5. On the webpage, enter in the 6-digit passcode generated from the Duo Mobile app or hardware token
   • Note:
     • You may select, Remember me for 6 days for a particular device/browser being used.
       
     • This option will allow you to bypass the Duo 2-factor authentication step for 6 days, but it is associated with the device and/or browser used. So if you try to log in again from a different device or browser within the 6-day time frame, you will be prompted for the Duo passcode again.
        
6. Click Verify
   

For further assistance to obtain technical assistance from an ITS representative, please use the following means:

• Log on to the ITS Help Desk and submit a request
• Call the ITS Help Desk at 914-773-3333 or toll free (within U.S.A. only) at 1-855-722-3487.
• Email the ITS Help Desk at pacehelpdesk@pace.edu  
• Visit a Tech Zone or Computer Resource Center Walk-In Center for assistance.
• For more information, visit the Help Desk Contact Information page.