Submit a Ticket Request for IT Services and Support

To check reported system issues and outages, please visit: STATUS.PACE.EDU

Note: If you're not already logged in, you will be prompted to log in with your MyPace username and password.

Academic Tools

• Academic Tool Support Request
  (Includes: Adobe Sign (eSign), Blue Course Evaluations, Digital Measures, Digital Remix/Storytelling, Endnote, ePortfolio, Kaltura, OnTrack, Panopto, PollEverywhere (PollEV), Respondus, and VoiceThread)

Account, Password, Duo MFA, or General Inquiry

• Account, Password, or Duo MFA Support

• General Inquiry or Request

• Help Desk System Request (For TeamDynamix changes only)

• Primary Phone Number Change/Correction (Pace Directory)

  • Changes to Name, Job Title/Department, or Primary Campus (Handled by FIS/HRIS)

Administrative Services & Application Development

• Advisor Onboarding Request (For use by Central Advising staff only)

• Application Development Request

• Banner Admin Request

  • Banner Access Request for Student Information (Handled by Registrar Systems)

  • Banner Access Request for Finance or Human Resources Information (Handled by FIS/HRIS)

• Data Warehouse Request

• ITS Student Systems Request

• Policy Library Update Request

• Reportal Access

  • Report Request for Student Information (Handled by Registrar Systems)

  • Report Request for Finance or Human Resources Information (Handled by FIS/HRIS)

Classes LMS & Zoom Support

• Classes LMS Support Request

• Zoom Support Request

Computers, Printers/Copiers, Mobile Devices, & IT Quotes

• Computer Lab Software Installation or Remote Access Request

• Computer Software Installation Security Review Request

• Computers (Hardware/Software)

• IT Quotes

• Mobile Devices (Orders/Upgrades, Setup, Add Services, Returns)

• Printers/Copiers

Educational Media & A/V Equipment for Events

• Classroom Technology Issue

• Ed Media Lecture Capture Request

• Ed Media Training Request

• Equipment Loaner Request for Classroom or Special Event

Email & Office 365

• Departmental Email Account Request

• Email List (Distribution List/Listserv) Request

• Individual Email Account Request

• Separated Employee Mailbox Request

• Student Club Email Request

File Shares, Servers, SharePoint, & Teams

• File Share (Network Drive) Request

• Server Management Request

• Teams/SharePoint Request

Information Security

• Duo MFA Hardware Token Request (For Duo Access/Lockout, Use: Account, Password, or Duo MFA Support)

• Information Security Investigations

• ISO General Inquiry or Consultation/Training Request

• Report Spam/Phishing or IT Security Issue

Internet, Network, & VPN

• Network or Device Connection Support Request

• Remote Desktop/VPN Connection Support Request

• Report a Network/Internet Outage

MyPace Portal, Mobile Apps, Websites, & EduBlogs

• EduBlogs Support Request

• Mobile App Support Request

• MyPace Portal Request

• Website Support Request

• Webspace Request (Webpage.pace.edu)

Telephone, Fax, Call Center, & Cable TV

• Telephone, Fax, Call Center, & Cable TV