Citrix: Virtual Lab Desktop

Introduction

Citrix is a virtual desktop accessible within most browsers. Browsers supporting HTML5 will be able to access the Citrix desktop without the need of additional software.

Note: Starting Wednesday, January 3, Citrix Virtual Lab will be switched over to the Duo Universal Prompt.  However, due to specific requirements needed to maintain system security within the Citrix environment, users will now need to authenticate twice; once to access Virtual Lab (username, password, and Duo passcode) and a second time upon launching any application (username and password only).

Software List:

This article is divided into different sections. Please click on the desired link to jump to that section:

• Signing In
• Copying and Pasting
• Saving Files to the Virtual Machine
• Opening Saved Files within the Virtual Machine
• Uploading a File to Citrix
• Downloading a File from Citrix

Instructions

Signing In

1. Go to https://virtuallab.pace.edu
2. Type in with your Pace email address (e.g. jd12345n@pace.edu) and click Next
   
3. Type your Pace password and click Sign in
4. Enter the passcode from the generated Duo Mobile app and click Verify
   
   • Note:
     Duo Multifactor Authentication (MFA) Passcode Requirement: Faculty, staff, students, and contractors are required to provide an additional passcode to complete their 2-factor authentication to gain entry into Citrix. To enroll a device for the first time, please visit Duo First Device Enrollment page.

Copying and Pasting

1. Window users copy by Ctrl C or using copy option from software
   -or-
   Mac users copy by Command C or using copy option from software
2. Select the area to Paste
3. Window users paste by Ctrl V or using copy option from software
   -or-
   Mac users paste by Command V or using copy option from software

Saving Files to the Virtual Machine

1. Go to Save option on the application
2. Select Browse computer option
3. Select This PC
   
4. Select U Drive under Network locations
   
5. Select Documents
   
6. Name the file
7. Click Save
   

Opening Saved Files within the Virtual Machine

1. Go to Open and browse option on your application
2. Select This PC
   
3. Select U Drive under Network locations
   
4. Select Documents
   
5. Select the file
6. Click Open
   

Uploading a File to Citrix

1. Open the desired program
2. Click on the Tool Bar
   
3. Click on the Upload icon
   
4. Select the file you wish to upload from your local hard drive
   
5. Click on This PC and choose where you wish to save it on your Virtual Lab
   
6. In the Virtual Lab program, open the file where you saved in previous step

Downloading a File from Citrix

1. Open the desired program
2. Click on the Tool Bar
   
3. Click on the Download icon
   
4. Select file to download from your Virtual Lab
   
5. The file will begin to download through your browser