Introduction
Pace University partners with a number of third-party publishers and content providers to provide additional resources which instructors can add to their courses on the Brightspace/CLASSES platform.
To see a list of these content providers, enter one of your courses, go to the Content area, and in a module, click the gray Existing Activities button. A small number of content providers will be immediately accessible in the drop-down menu. To access the majority of content providers, choose External Learning Tools from the drop-down menu.
The Office of Academic Technology is responsible for integrating the various publishers’ systems with our Brightspace/CLASSES environment. If you would like to make use of publisher content from a provider not listed in the above areas, contact us at acadtech@pace.edu and we will investigate the possibility of adding it.
Because every publisher has its own unique features and systems, however, Pace ITS and the Office of Academic Technology cannot provide support for faculty or students with regards to the publishers’ content or its interaction with your course.
A summary of basic information on support options for some of the major content providers can be found below:
Explanation
McGraw-Hill (Connect)
Support Contact Information: www.mhhe.com/support / (800)331-5094
For information and resources on connecting your course to McGraw-Hill, go to: https://www.mheducation.com/highered/support/connect/course-setup
Instructors who wish to speak with a McGraw-Hill Implementation Specialist about connecting their course and utilizing McGraw-Hill content should contact Jenni Ruffridge at: jenni.ruffridge@mheducation.com
First Day of Class Registration: All students have 14 days of free access upon first logging in. None of the student’s progress will be lost when they upgrade their access.
Help with Common Issues:
- Ask the student if they are using Firefox, which is the preferred browser for McGraw-Hill.
- Ensure the student is utilizing a desktop or laptop computer to access McGraw-Hill. Mobile devices such as tablets and smartphones are not supported.
- If all of the above has been confirmed, have the student clear their cache, cookies, and browser history. Then the student should close out of the browser and restart the browser. [*Prior to completing these steps with the student, let the student know that completing these steps will delete all saved passwords and browser tabs (unless saved through the Firefox Password Manager) Students should save all desired materials that they want to keep prior to completing these steps].
- If a student asks about help locating an access code for a McGraw Hill course, ask the student to search their Pace email for an email from CUSTOMERSERVICE@FOLLETT.COM. Also ask the student to check their spam folder.
If your students require additional assistance with registration and access, they should go to:https://www.mheducation.com/highered/support/connect/first-day-of-class/d2l.html
Pearson (MyLab, Mastering, Revel & eText):
Support Contact Information: https://support.pearson.com/getsupport
Support guides and articles for various Pearson products (MyLab, Mastering, Revel & eText) can be found at: https://support.pearson.com/getsupport/s/educators
Instructors who wish to speak with an implementation specialist at Pearson about connecting their course and utilizing publisher content should contact Alexandra Mekelatos at: alexandra.mekelatos@pearson.com
Students can view a video on how to register for Pearson products at: https://youtu.be/OH8ARCN4F3g
Help with Common Issues:
- Students should use Chrome, the recommended browser for Pearson products.
- The most frequent issue for students is receiving a message that their professor is requiring a MyLab, Mastering, or Revel access code for the course, and then going straight to the Pearson website to register, which will prompt the student for a course ID or invite link from their professor (past which they cannot progress)
- The only correct route of registration for Pearson products is via the links in the course in Brightspace/CLASSES, and NO course ID or invite link is required. Students should NOT go to Pearson’s website to register.
Macmillan (Launchpad):
Support Contact Information: 1-800-936-6899 / https://macmillan.force.com/macmillanlearning/s/chat-with-us
Support guides and articles for various MacMillan products (Launchpad, Achieve) are available for students and instructors and can be found at: https://macmillan.force.com/macmillanlearning/s/
Information on using Macmillan Course Tools in your Brightspace/CLASSES course: https://macmillan.force.com/macmillanlearning/s/article/Using-Macmillan-Course-Tools-in-your-D2L-Brightspace-course
Instructors who wish to speak with an implementation specialist at MacMillan about connecting their course and utilizing publisher content should contact Casey Richard at casey.richard@macmillan.com
Help with Common Issues:
The most common issues are with gradesync and tend to be related to two causes:
- Students using a different email address in their Macmillan course versus what their email address is in the Brightspace/CLASSES LMS.
Resolution: Ensure that your school email is what you use to enroll in your Macmillan course. The student may need to contact Macmillan Learning Technical Support to resolve the issue.
- Instructors have not deployed content to the D2L course.
Resolution: Instructors should deploy their Macmillan content to their D2L/Brightspace course using the steps outlined in the Instructor’s Guide.
WileyPlus:
Support Contact Information: Support - WileyPLUS / (877)725-7503
Instructors wishing to integrate a course should refer to: WileyPLUS Onboarding Manual
Instructors who wish to speak with an implementation specialist at WileyPlus about connecting their course and utilizing publisher content should contact Carly Marquez at:
cmarquez@wiley.com
Help with Common Issues:
- WileyPLUS works best when using Chrome or Firefox as your browser.
- When errors occur, 95% of the time they can be solved by clearing the browser’s complete history, cache and cookies.
Cengage (WebAssign, MindTap):
Support Contact Information: https://cengage.force.com/s/login/ / 1-800-354-9706
A support guide for various Cengage tools can be found at: Training - All Discipline (cengage.com)
For video resources, refer to: Video Tutorials (webassign.com)
Instructors who wish to speak with an implementation specialist at Cengage about connecting their course and utilizing publisher content should contact Jill Quinn at: Jill.quinn@cengage.com
MindTap Resources: MindTap on Brightspace - Training Resources – Cengage
WebAssign Resources: WebAssign on Brightspace - Training Resources – Cengage