Request a Service (Submit a Help Desk Ticket) in TeamDynamix

Introduction

To request a service from any of the University areas in TeamDynamix Help Desk, follow the steps below. You can also find steps for viewing tickets already submitted.

This article is divided into different sections. Please click on the desired link to jump to that section:

• Easily Find a Service Request (Ticket) to Submit
• Submitting a Service Request (Ticket)
• Viewing Pending/Submitted Tickets
• Adding Services to Favorites
• Signing Out of Help Desk

Instructions

Easily Find a Service Request (Ticket) to Submit

To access services and submit a ticket request fast, do the following:

1. Click Home link in top blue toolbar (above)
   
2. Scroll down to Find Services and Submit a Ticket Below section and click icon name of the desired area to access their ticket forms to submit your request

Submitting a Service Request (Ticket)

1.  From the Help Desk Client Portal Home Page, select the Service link in top blue toolbar (above)
   
   • Note: The Services option will display listed categories and/or services for each University area represented in the Help Desk.
      
2. Click a category to display related services and read the service description (where applicable).  Each service displays a blue button to the right to request that service (e.g. Submit Request).
   
    
3. Click the blue Submit Request button to access the ticket request form for the service.
   

• Note: Some services are public and do not require a login.  For other services, you’ll need to log in with your Pace username, password and Duo MFA passcode.
   

4. Fill out the service request form and click the Submit button at the bottom of the form to submit it.
   

• Note: You should receive an email confirmation from the Help Desk system about your ticket submission.
   

Viewing Pending/Submitted Tickets

1. On the Help Desk Client Portal Home Page, click the My Ticket Status button and sign in with your Pace username, password and Duo MFA passcode.
   
2. The Ticket Requests page will display showing any pending tickets you have submitted.  You may also use the Search feature on top to locate previous tickets based on different criteria (e.g. Ticket ID, Status, Created, etc.).
   

• Note:  Whenever another end-user adds you as a contact on a ticket they created (for pace.edu accounts only), you will also see those tickets, but the requestor will be the other person who created the ticket.

Adding Services to Favorites

If there’s a service that you request often, you may want to add it to the My Favorites section, so you can quickly access it next time.

1. While logged in, navigate to the desired Service and click the Add to Favorites button on the right side of the service page.
   
2. The service will be added to your My Favorites section.  To see your favorite services, click Services on the top blue toolbar and then click My Favorites from the listed options that display under it (gray submenu).
   
    

Signing Out of Help Desk

1. On the top right of the screen, click on your name and choose Sign Out.