Windows 11 FAQ


ITS is in the process of upgrading all University computers to the latest operating system, Windows 11. Most upgrades are being completed during the Pace’s Computer Replacement cycle for Faculty and Staff. Those wishing to receive Windows 11 prior to their replacement date can submit a Help Desk Ticket or call the ITS Help Desk at 914-773-3333.

Below are frequently asked questions regarding Windows 11 and Pace’s migration to Microsoft’s latest operating system. Please select your topic below.


What is Windows 11?

Windows 11 is Microsoft’s latest operating system, formally released in October 2021.  It is the successor to Windows 10.

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What operating system am I currently using on my Pace laptop or desktop?

Pace users are currently running Windows 10; Pace’s last Windows operating system to be standardized.

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Why is Pace moving to Windows 11?

Microsoft will end Mainstream Support for Windows 10 on October 25th, 2025.  While extended support will be available,  ITS will need to upgrade as many machines as possible as Extended Support for Windows 10 is priced per machine.   Microsoft will no longer provide security updates and patches for Windows 10 after October 25th without the purchase of Extended Support.

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I am a Mac user, does this affect me?

In most cases, no, this move does not affect Mac users.  However, if you are using a Windows 10 virtual machine on your Mac, you will eventually need to upgrade. 

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When will I be upgraded to Windows 11?

Most users will receive Windows 11 at the time of their University Computer Replacement (UR).  Those wishing to receive Windows 11 prior to their UR can submit a help desk ticket request via the Computers (Hardware/Software) form (select the “Additional Hardware or Software Install/Update/Removal” option), or email with your request details.

Note: Due to current workload and prioritization of University Replacement schedule, it may take longer to fulfill your request.

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When will classrooms be upgraded to Windows 11?

All computer labs and classrooms are slated to be upgraded by Summer 2025.

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What can I expect from Windows 11 when I am upgraded?

The biggest change you will see in Windows 11 is the user interface.  The Start Menu and Taskbar have been revamped and shortcuts/buttons may appear in slightly different places as well as new ones being added.  In combination with newer hardware received through the University Replacement Program and departmental purchases, you will experience faster performance.  Overall, the Windows functionality is still the same.  Programs you have been using such as Outlook, Word, and Excel will not change when run on Windows 11.  Notable new features are highlighted in the PowerPoint presentation, downloadable on this page.

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If Windows 11 was released in October 2021, why is Pace only now moving to Windows 11?

Although there are benefits to early adoption of software, it is good practice to allow operating systems an extended period of time to prove stability and usability.  In addition, third party developers may not have their software fully compatible with a new operating system come its release date.  Therefore, ITS waited to standardize Windows 11 until Spring, 2024.

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Article ID: 18595
Wed 2/28/24 1:48 PM
Wed 2/28/24 2:09 PM