Introduction
As of August 2026, there is a known issue that impacts our SafeColleges (Vector LMS) compliance training site. The vendor reported that a recent Apple software update introduced a bug that prevents courses from launching for iPhone and Mac devices. Users on other devices are not affected by this bug.
Explanation
Vector's engineering team is actively investigating a permanent fix. In the meantime, please read below for more details about the issue and suggested workarounds until the issue is resolved.
Affected users (learners and administrators) may be using:
- iPhone with Safari
- iPhone with Chrome
- Mac with Safari
Affected users may experience the following:
- Clicking to launch a course does nothing, or the course window opens and immediately closes
- The course window opens to a blank or white screen
- You are returned to the Vector LMS, Education Edition course list without the course loading
- A login or authentication error appears when the course tries to open
The following devices are not affected:
- Android phones and tablets (any browser)
- Mac computers using Chrome-based browsers (Google Chrome, Microsoft Edge)
- Windows computers (any browser)
Suggested Workarounds:
- Recommended - Use an unaffected device or browser to complete your SafeColleges training
- Temporarily turn off the setting on your iPhone or Mac to prevent cross-site tracking
For the 2nd suggested workaround, please refer to the following article provided by the vendor for detailed steps: Troubleshooting Tips for Completing VectorLMS Training Using Safari