Brightspace/Classes: Student FAQ

Introduction

For quick reference, below are Frequently Asked Questions for Students. Please select your topic below.

• I’m not receiving e-mails or notifications from Classes.
• I’m logged into Classes and don’t see my current courses (after the start date of the course).
• I’m logged into Classes and don’t see my current courses (before the start date of the course).
• Where can students go for 24 hour phone support?
• Where can students go for 24 live chat support?
• Where can students find Classes training?
• What is the difference between D2L, Brightspace and Classes?
• When I log in, it says invalid username.

This information is also available by visiting the Student FAQ page on the Pace University website.

FAQ

I’m not receiving e-mails or notifications from Classes.

Log in to Classes and on the top right, click on your name, then click Notifications. Edit your contact methods and select the checkboxes for the activities for which you’d like to receive notifications. If you’ve already done the previous steps and are still having difficulties, check your spam, junk and blocked senders.

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I’m logged into Classes and don’t see my current courses (after the start date of the course).

• Scroll down to the My Courses widget.
• Use the left and right arrows in the widget to scroll to the desired term.
• If you still do not see your course, go to Pace portal to ensure you are enrolled.
• If you enrolled in the course today, check back tomorrow after the system has refreshed

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I’m logged into Classes and don’t see my current courses (before the start date of the course).

Courses become available on the first official start date of the course unless the instructor chooses to make the course available early.

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Where can students go for 24 hour phone support?

• Phone: 1-877-325-7778

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Where can students go for 24 live chat support?

• Log in to classes and click Help on the Blue Navbar
• Click, Need Help? Click Here!
• Click Chat with Support in the lower right corner of the screen

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Where can students find Classes training?

www.pace.edu/classes (click on the resources tab and scroll down to the Getting Started with Classes for Students section)

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What is the difference between D2L, Brightspace and Classes?

Desire to Learn (D2L) is the name of the company. Brightspace is the name of the Learning Management System. Classes.pace.edu is the URL for Pace's instance of Brightspace.

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When I log in, it says invalid username.

Enter your username only, without @pace.edu

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