Computer Lab Remote Access

Introduction

Information Technology Services (ITS) has enabled select computer lab workstations and their installed software for remote access. Remote workstations are subject to availability and only free workstations will appear in the remote access menu. Each remote workstation under the “ITS Remote Lab” section includes all standard ITS Computer Lab Software for Windows 10 as well as the Adobe Creative Cloud suite.

• You must be enrolled in Multifactor Authentication (MFA), aka Two-Factor Authentication (2FA), via the Duo Mobile App on your smartphone. To learn more and to enroll please visit: Duo Multifactor Authentication (MFA).
• If you are using a Mac computer, you must download and install Microsoft Remote Desktop from the App Store found here: Microsoft Remote Desktop.
• Please remember to SIGN OUT at the conclusion of your remote session.

This article is divided into different sections. Please click on the desired link to jump to that section:

• Remote Access to Computer Lab
• Opening an Adobe Creative Cloud Application
• Signing Out
• Useful Resources

Instructions

Remote Access to Computer Lab

1. Go to remoteaccess.labstats.com/pace-university
2. Select a lab listed under Computer Labs
   
   • Note: The Adobe Creative Cloud applications are only available on remote computers found under the ITS Remote Lab (w/ Adobe Creative Cloud) group
      
3. Find an available computer  and  click Connect button next to computer name
   
   • Note: Only available computers will be visible on the list. If in use, they will not be shown.
      
4. In the image that pops up, click Download button
   
5. Open the downloaded file to start Microsoft Remote Desktop
6. Follow steps below, depending on your Operating System (Windows or Mac)
   
   Windows: 

• Click Connect 
  
• Type your pace\username (e.g. pace\ab12345n) and password
• Click OK 
  
  • Note: If you are having issues with typing your credentials, follow the steps below:
    • Click More choices
      
    • Click Use a different account
      
    • Type your pace\username (e.g. pace\ab12345n) and password
      
    • Click OK
      

Mac:

• Note: Mac users must have already downloaded the Microsoft Remote Desktop app listed in the Prerequisites section of this page.

1. Type your pace\username (e.g. pace\ab12345c) and password 
   
2. Click Continue
   
3. Click Continue
   
4. You will receive a push notification from Duo Mobile app on your smartphone. Tap Approve
   
   • Note: You must be enrolled in Duo Multifactor Authentication (MFA) to receive this notification.
      
5. You will then be connected remotely to the lab computer

• Note: Please remember to SIGN OUT at the conclusion of your remote session. If you are idle for 10 minutes with no activity during your remote session, you will automatically be signed out.
  

Opening Adobe Creative Cloud Application

1. Click Windows Start button or click in the search bar
   
2. Type Adobe Acrobat or any Adobe application and open software
   
3. Type in your Pace email address
   
4. Type your Pace username and password
   
5. Click Continue
   
6. You will have access to different Adobe applications
   

Note: Adobe Creative Cloud includes the following software and others:

• Acrobat Pro
• After Effects
• Audition
• Camera Raw
• Character Animator
• Dreamweaver
• Illustrator
• InCopy
• Media Encoder
• Photoshop
• Premiere Pro
   

Signing Out

1. Click  Windows Start icon
2. Click  profile icon
3. Click Sign out 
   

Useful Resources

• Computer Lab Remote Access: Connecting a USB Drive on Windows
• Computer Lab Remote Access: Connecting a USB Drive on Mac
• Computer Lab Remote Access: Desktop Displays as a Small Box in Middle of Screen on Mac
• Computer Lab Remote Access: Desktop is Cutoff or Not Fully Shown When Connecting on Mac
• Microsoft Remote Desktop for Mac: Apple App Store
• OneDrive for Business